Refund policy

We cannot accept returns or refunds on coffee due to its perishable nature, but please contact us within 30 days if you have any problems with your coffee order. We work hard to ensure all of our coffee is free of defects, but we are human. If you receive coffee with any type of defect, please send a picture of your coffee along with your order number to alamura.coffee@gmail.com and we will make it right. We want you to love your coffee! 

For all non-coffee items, if you are not satisfied with your purchase for any reason, contact us within 30 days and we will arrange a return or refund for defective, unused or damaged items.  At this time, the customer is responsible for all return shipping costs.  Please email alamura.coffee@gmail.com with an image of your item that clearly shows a defect or transit damage along with your original order number. We cannot accept returns on worn or washed clothing items.

We cannot accept returns on gift cards.

You can always contact us for any return question at alamura.coffee@gmail.com.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at alamura.coffee@gmail.com.